1. What payment methods do you accept?

We accept payments exclusively through Stripe, which allows you to pay securely using debit cards, credit cards, and supported digital wallets.

2. How long will it take to receive my order?

Orders are processed within 1–3 business days.

• Domestic shipping: 3–7 business days
• International shipping: 7–15 business days
  Delivery times may vary due to carrier delays or customs.

3. Can I track my order?

Yes! Once your order is shipped, you will receive an email with a tracking number and a link to follow your package.

4. Do you offer returns or refunds?

Yes. Returns are accepted within 7 days of delivery for unused, unworn items in their original packaging. Customized or engraved items are non-refundable, unless defective. For full details, see our Refund Policy.

5. How do I care for my jewelry?

To keep your jewelry looking its best:

• Avoid contact with water, perfume, and chemicals
• Store pieces separately to prevent scratches
• Clean gently with a soft cloth

6. Can I cancel my order?

Orders can be canceled within 12 hours of purchase, provided they haven’t been processed or shipped. Once shipped, cancellation is not possible.

7. Do you ship internationally?

Yes! We deliver worldwide. Please note that customs fees, duties, and taxes are the responsibility of the buyer.

8. How do I contact customer support?

You can reach us at support@glintandgrace.com for questions, order issues, or assistance. Our team typically responds within 24 hours.

9. Can I request a custom or personalized piece?

Yes! Contact us at support@glintandgrace.com to discuss custom jewelry options. Custom items may require additional production time.

10. Are your jewelry products authentic?

Absolutely. All our products are made with quality materials and designed to last. We ensure each piece meets our high standards before shipping.