At Glint & Grace, we want you to be completely satisfied with your jewellery purchase. This Refund Policy explains when and how refunds are issued for items purchased from our store.

1. Refund Eligibility

You may request a refund if:

• The item is damaged or defective upon delivery
• The wrong item was delivered
• The refund request is made within 7 days of receiving the order

Refunds are only issued after the returned item has been received and inspected.

2. Non-Refundable Situations

Refunds will not be provided if:

• The item has been used or worn
• Jewelry has been altered or customized
• Original packaging or tags are missing
• The item was purchased as part of a final sale or promotion

3. Refund Process

To request a refund:

• Email us at support@glintandgrace.com
• Include your order number, name, and reason for the refund
• Attach clear photos if the item arrived damaged or defective

Our team will respond and provide instructions for returning the item.

4. Refund Method

Approved refunds will be:

• Issued to the original payment method
• Processed within 5–7 business days after inspection
• Reflected in your account depending on your bank or payment provider

Shipping costs are non-refundable unless the item was damaged or sent incorrectly.

5. Damaged or Incorrect Items

If you receive:

• A damaged product
• A defective item
• The wrong design or jewellery piece

Contact us within 48 hours of delivery. We will arrange either:

• A replacement, or
• A full refund after item return

6. Lost or Missing Refunds

If you haven’t received your refund after the processing period:

• Check with your bank or card issuer
• Contact our support team for assistance

7. Contact Us

For any questions about refunds:

Glint & Grace – Refund Support
Email: support@glintandgrace.com