At glintandgrace we want you to feel confident and satisfied with every purchase. If something doesn’t go as expected, our refund and return policy is designed to make the process simple and fair.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 7 days of delivery.
- Products must be unused, unworn, and in their original packaging.
- Jewelry with signs of damage, wear, or alteration is not eligible.
- Customized, engraved, or made-to-order items are non-refundable unless defective.
2. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made jewelry
- Gift cards
- Clearance or final sale products
- Earrings (for hygiene reasons), unless damaged upon arrival
3. Damaged or Defective Products
If your item arrives damaged or faulty:
- Contact us within 48 hours of delivery.
- Provide your order number and clear photos of the issue.
Once reviewed, we will offer:
- A replacement, or
- A full refund, depending on the situation.
4. Refund Process
Once we receive and inspect your return:
- Approved refunds will be issued to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your bank.
Shipping charges are non-refundable unless the return is due to our error.
5. Return Shipping
- Customers are responsible for return shipping costs, unless the product was defective or incorrect.
- We recommend using a tracked shipping service to ensure safe delivery.
6. Order Cancellation
Orders can be canceled within 12 hours of purchase as long as they haven’t been processed or shipped.
Once an order is shipped, cancellation is not possible.
7. Exchanges
We currently offer exchanges only for:
- Wrong items received
- Damaged items
For other cases, please request a return and place a new order.
8. Contact Us
If you need help with a return or refund, reach out to us at:
📩 support@glintandgrace.com