Return & Refund Policy

Glint & Grace

At Glint & Grace, your satisfaction matters to us. If you are not fully satisfied with your jewellery purchase, you may request a return or refund under the terms below.

Eligibility

You may request a return or refund if:

• The item is unused, unworn, and in original condition
• Original packaging, tags, and accessories are intact
• The request is made within 7 days of delivery

Items damaged due to misuse or normal wear are not eligible.

Non-Returnable & Non-Refundable Items

• Worn or used jewellery
• Customized or engraved items
• Gift cards, promotional, or final-sale items
• Items missing original packaging or tags

How to Request

Email us at support@glintandgrace.com with:

• Order number and name
• Reason for return/refund
• Photos (required for damaged or incorrect items)

Our team will review your request and share further instructions.

Shipping & Inspection

• Return shipping is the customer’s responsibility unless the item is damaged or incorrect
• We recommend using a trackable courier
• All returns are inspected upon receipt

Refunds, Replacements & Store Credit

• Approved cases may receive a replacement, store credit, or refund
• Refunds are issued to the original payment method
• Processing time: 5–7 business days after inspection
• Shipping charges are non-refundable unless the item was damaged or wrongly sent

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. We will arrange a replacement or full refund after verification.

Contact Us

Glint & Grace – Customer Support
📧 support@glintandgrace.shop